Peace of Mind

Returns & exchanges.

We want you to love your LAYÀ pieces. Here’s a quick guide on our returns and exchanges.

Returns & exchanges

The process,
step by step.

01

Contact us within 7 days

For on-hand items only, you may request an exchange within 7 days from the date you received your order. Please send us a message wit your order number and reason for exchange.

02

Send the item back

Item must be unused, in original condition, and with tags intact. Clients are responsible for the return shipping fee.

03

Exchange for the same or higher value

Once we receive and inspect the item, you may exchange it for the same item (subject to availability) or any item of equal or higher value. If the new item is of higher value, settlement of the difference is required.

What can't be returned.

  • Pre-orders, made-to-order items, and custom-made pieces.
  • Items that have been worn, washed, altered, or damaged.
  • Sale items and limited edition pieces.

Need a hand?

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